Support

Return Policy

1.    Unworn items may be returned/exchanged within 30 days of purchase. For a full refund/exchange, the original invoice/receipt must be provided. Also, the item must be returned in its original condition and in its original packaging.

2.     Worn/Laundered items cannot be returned/exchanged.

3.     Clearance and sale items are final sale and cannot be returned/exchanged. No warranty is provided for clearance or sale items.

4.     Defective items may be replaced within 60 days of purchase.[i] For a full replacement the original invoice/receipt must be provided.

     Note:
General: Items returned as defective must exhibit proper care[ii] and use.[iii] Normal wear and tear items are not considered defective.[iv]
Footwear: Toe wear is considered the result of normal use and is not covered by warranty. If the tongue of a shoe tears or separates it should be repaired and is not considered defective. Eyelet rips on shoes are due to excessive pulling on the laces and are not considered to be defective.
Gloves: Palm wear is considered the result of normal use and is not covered by warranty. There is no guarantee as to the last and durability of goalie gloves.  

5.     No returns, exchanges, or warranty on accidental damage to an item. 

6.   No returns/exchanges on special or team order items.

7.     Submit return requests using the Return Request Form by following the link provided, Return Request Form. Please provide the requested information, your order number can be found on the receipt that you received via e-mail. Once the return request is processed you will receive further instructions by e-mail or phone. Return requests are usually processed within 2-5 business days. 

8.     If the wrong item was sent to you, we will cover the return-shipping costs and the shipping costs for the correct replacement item. The customer will incur the shipping fees on all other returns/exchanges. The customer is responsible for verifying that all item(s) are correct; once the item is worn, used, or laundered it cannot be returned/exchanged.

9.  It is the responsibility of the customer to try on all item(s) prior to use to ensure the correct fit. Once the item(s) are used, and therefore not in their original condition, they cannot be returned or exchanged. This includes, but is not limited to, blisters, incorrect sizing, and/or uncomfortable items. The final fit is up to the customer.


[i] The manufacturer will make the final decision on any warranty or defect; if deemed defective, an item may be repaired instead of being replaced at their discretion. There are many factors that can cause blisters; blistering does not mean that an item is defective.
[ii] Proper care is defined as the care required for properly maintaining said item (i.e. Treating leather items with leather shoe care products properly, proper storage of equipment, proper cleaning of equipment, etc.)
[iii] Proper use is defined as items being used for their intended purposes (i.e. Firm ground shoes used on firm natural surfaces, turf shoes used on field turf, soft ground shoes used on wet and soft natural surfaces, etc.)
[iv] Determining normal wear and tear is at the manufactures’ discretion. 

Updating Your Cart

Before making your final purchase, if you went back into your cart from a previous cart or changed your order in any way, please update your cart to ensure you have the correct quantities and pricing. 


Customer Service

For other questions or inquires, use the "Contact Us" section of our page.

You can also e-mail our Customer Service Department at CustomerService@SoccerWorldOnline.com

For all Team Order Customer Service please e-mail us at TeamOrders@SoccerWorldOnline.com

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